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Surrey Downs Homecare Ltd | Thank you
DOWNSVALE

Home from Hospital

In order to get more information or a quote, you need to first decide what it is that you want. The dilemma that you may be facing, is whether you need just respite care or maybe its care that’s more regular.

Whatever you want it’s highly likely that we can provided it but you do need to give some thought to what you’re going to ask for, for example:

  • I need support getting up in the morning and getting ready for the day
  • I need a little help lunchtime and tea-time
  • I need somebody to take me out shopping or a social visit
  • I would like some support with my medication
  • I need some assistance evening time when I go to bed
  • I need somebody with me all of the time

First contact is often on the telephone (but you can also complete the online request) where we will talk to you about why you want care or support, what your needs are and how you would like us to help.

As a sister company of Downsvale Nursing Home, proudly rated “Good” by the CQC, we are supported by a team of experienced professionals and committed to delivering outstanding home care services.

If you wish, the next stage is for us to visit you with more information, possibly with family or others present, and discuss in more detail what you want, our experiences, and how we could help.

Should you wish to go ahead we visit you and start the assessment, which is essentially about:

  • Talking to you about the care you need, possibly giving you advice on what might work
  • Are there any risks, where we need to consider your safety and the safety of others
  • Thinking about the most appropriate care staff to provide your care
  • What other considerations are there, to produce your plan of care

We run through the care plan with you to ensure that it includes and reflects everything you want done, including when you want it done how you want it done, and also the goals to be achieved. If you agree on the Care Plan, we ask you to sign the Consent page to signify you are happy with the contents.

Once you’ve agreed on the care plan, the manager then de-briefs the coordinator team, who considers further the most appropriate care staff. The Coordination team briefs the care staff, regarding your needs, so that when they turn up they will likely have considered your care.