Home Care Services in Dorking and Across Surrey

Some of our services include

At Surrey Downs Homecare, we provide flexible, person-centred home care so you or your loved one can stay safe, comfortable and independent in familiar surroundings.

Whether you need a little help with daily personal tasks, specialist dementia support, or someone living in the home around the clock, we tailor our care to the individual – not the other way round.

Every package starts with a free, no-obligation assessment. We listen carefully to your needs, build a personalised care plan and match you with trained, compassionate carers who treat every client with dignity and respect.

How We Support You at Home

No two people are the same, and no two care packages should be either. Our home care services are designed to:

Support independence, not take it away
Keep people safe in their own homes for as long as it’s right and safe
Give family carers the regular help and breathing space they need
Adapt as needs change – from light support to more intensive care.

Below you’ll find an overview of the main services we offer. Many families choose a blend of these, and it’s common for support to change over time as circumstances evolve.

Dementia and Alzheimer’s Care

Each person is unique and dementia effects people differently. The specific symptoms that someone with dementia experiences will depend on the part of the brain that is damaged and possibly the type of dementia they have but commonly starts with short-term memory loss.

Companionship and Social Activities

SD Homecare work within in the community, building up contacts and communication within local clubs, so you need not let a lack of confidence, immobility issues, anxieties or anything else stop you. We can help, we can show you the way, and we can accompany you.

Live–In Care, Sleep-Ins and 24 Hour Care

SD Homecare will visit you to discuss what type of package is most appropriate for you. We will also talk to you (and family and stakeholders if required) about the essential times and types of care, what and when the carer will do the chores and when the breaks will be.

Home from Hospital

We will tailor a care plan that meets your needs both when you arrive home and again when you have settled in, at home. We want to make sure that you are safe and do everything to ensure there are no re-admissions.

Domestic Support and Household Duties

Age-related heath and physical problems may prevent you from doing your household duties or you may have just come out of hospital and need some support to assist you to get back on your feet, or physically you just need some assistance to get things done.

Medication Assistance

You could develop swallowing difficulties and may need medicines in different forms, we may have to adapt foods, (such as thickening liquids and mashing solids so that you can consume them). You may develop short or long-term difficulties and we need to notify the appropriate health professionals.

Creating a Personalised Care Plan

Every care journey with Surrey Downs Homecare starts with a simple process:

Free Assessment
We visit you at home (or arrange a video/phone call) to understand your needs, routines, preferences and any risks.
Tailored Care Plan
We agree what kind of support you want, how often visits will be, and what outcomes you’re aiming for – for example, feeling safer at home, giving a family carer a break, or building confidence after a hospital stay.
Matching You with Carers
We match you with trained, DBS-checked carers whose experience and personality fit your needs. Where possible, we keep your care team small and consistent, so you see familiar faces.
Ongoing Reviews
We check how things are going, talk through any changes and adjust your care plan as needed. Care can increase, decrease or change type over time.

Who We Support

We support adults and older people with a wide range of needs, including:

People who are getting older and finding daily tasks harder
Individuals living with dementia or memory problems
Those recovering from illness, surgery or a hospital stay
People with long-term conditions who want to remain at home
Family carers who need regular support or respite
Couples who want to stay together at home, even when one or both need extra help

If you’re not sure whether home care is right for your situation, we’re happy to talk it through and explain what we can and cannot do.

Quality, Training and Regulation

Surrey Downs Homecare is regulated by the Care Quality Commission (CQC). This means our service is monitored and inspected against key standards relating to:

Safety
Effectiveness
Responsiveness
Caring
Leadership

Our carers are:

Fully DBS-checked and reference-checked
Trained through a structured induction programme
Given ongoing training in areas such as dementia, personal care, safeguarding, moving and handling and medication assistance (within our non-clinical scope)
Supervised and supported by an experienced management team

We are also the sister company of Downsvale Nursing Home, which has received a “Good” rating from the CQC, giving us access to a broad base of experience in supporting older people and those with complex needs.

Tools to Help You Decide on the Right Care

Choosing the right type of care can feel overwhelming. To make it easier, we offer:

A free, no-obligation home care assessment
A Free Care Needs Report, based on a simple online checklist, to help you think through whether home care or a care home is likely to suit your situation

You can use these tools to clarify your options before making any big decisions.

Ready to Talk About Home Care Services?

If you’re exploring home care for yourself or someone you love, you don’t have to figure it out alone.

Call us on 01306 773129, request a callback or complete our short online form, and we’ll:

Listen carefully to what’s happening
Explain which of our services may be suitable
Arrange a free assessment if you’d like to take the next step
Together, we can design a home care package that fits your needs, your lifestyle and your budget.